Terms and Conditions
terms and conditions shall govern all orders placed by customer
and accepted by John Laurence Furniture on its order confirmation.
All prices herein are effective with the date printed on the cover
and are list, F.O.B. the John Laurence Furniture factory. Prices
shown cover standard product only and additional charges will be
applied for changes to standard product. Prices do not include shipping
charges, storage or insurance charges, sales and other taxes, local
delivery, packaging, crating, uncrating, or installation charges
Credit and Payment Terms
Unless credit has been established with John Laurence Furniture,
terms will be payment in full or deposit with order and the balance
in full prior to shipment. Receipt of order with payment in full
does not bind John Laurence Furniture to accept an order. Credit
may be established upon acceptance of satisfactory references, including
the completion and signing of John Laurence Furniture Account Information
If John Laurence Furniture takes any action to collect any amount
due from the customer, the customer will be liable for all collection
costs, including attorney’s fees, whether or not a lawsuit
is filed. In the event payment is not received when due, all overdue
accounts will be subject to a finance charge at the rate of 1% per
month on the unpaid balance.
John Laurence Furniture may cancel or change credit terms at its
discretion and request advance payment at any time.
Telephone orders must be confirmed by a Purchase Order. Acknowledgment
and final scheduling of a telephone order will be issued only after
receipt of a valid Purchase Order.
To be entered into production, all orders must include the following,
as applicable: Quantity, Product Number, Dimensions, Finish, Options
Desired, and Shipping Information.
John Laurence Furniture attempts to clarify all purchase orders,
if there is any confusion. However, in the event the product number
and description differ, the product number will prevail.
All orders are subject to final acceptance at the John Laurence
Furniture factory in Downey, California. The Order Confirmation
is the exclusive statement and final expression of the agreement
between the customer and John Laurence Furniture . No order is binding
John Laurence Furniture until the Order Confirmation is delivered.
The Order Confirmation can be modified only in writing from John
Laurence Furniture or by a revised Order Confirmation from John
Requests for change orders should be in writing and will be subject
to John Laurence Furniture’s ability to make those changes.
There may be additional charges for material, labor and administrative
Orders may not be canceled by the customer without the written
consent of John Laurence Furniture. Where cancellations are possible,
a cancellation charge will be required for up to the total amount
of the order .
No merchandise may be returned to John Laurence Furniture without
John Laurence Furniture’s prior written consent and any returns
must be in accordance with John Laurence Furniture’s shipping
instructions. Returns for reasons other than valid warranty claims
will be subject to shipment and handling charges.
John Laurence is prepared to build designs to your specific needs.
We are delighted to compete in design standardization programs or
on major custom design projects. Our product designer is available
to visit your offices to collaborate in the design of new products
or to customize our own designs to your specific requirements. Please
consult with your representative for additional information.
John Laurence Furniture merchandise is manufactured in accordance
with John Laurence Furniture’s high standards and is warranted
by John Laurence Furniture to be free from original defects in material
and workmanship under normal use for a period of four (4) years
from the date of manufacture of the merchandise. Covering material
is specifically EXCLUDED from this warranty. Because of natural
variations over which John Laurence Furniture has no control, this
warranty does not extend to color, grain, or texture of wood or
leather, and John Laurence Furniture does not warranty matching
of color, grain or texture.
This warranty extends to the original John Laurence Furniture
customer only. During the warranty period John Laurence Furniture
may, at its option, repair or replace, at no charge, merchandise
proven to be defective. Merchandise shall not be construed to be
defective until John Laurence Furniture has had a reasonable time
to inspect and notify the customer in writing of its determination
as to cause of failure.
This warranty does not cover damage resulting from misuse, abuse,
negligence or alteration. John Laurence Furniture shall not be liable
for any special, consequential, or incidental damages, including
any such damages for negligence arising out of the goods. THIS WARRANTY
IS EXPRESSLY IN LIEU OF ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, ANY SUCH WARRANTIES OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE. ANY SUCH IMPLIED WARRANTIES ARE HEREBY DISCLAIMED.
In order to effectuate service under this warranty, within the
warranty period, purchaser shall, at its sole expense, deliver any
nonconforming goods to the John Laurence Furniture original consignee.
John Laurence Furniture shall pay the cost of transportation of
the nonconforming goods between the original consignee and John
Laurence Furniture exclusive of repacking costs.
JOHN Laurence Furniture RESERVES THE RIGHT TO ALTER OR CHANGE
CONSTRUCTION DETAILS AND INSTITUTE STYLE REFINEMENTS WITHOUT PRIOR
It is the responsibility of the consignee to unwrap and inspect
all merchandise before signing the straight bill of lading, and
if needed noting any damage, factory defects, errors or shortage.
If any exceptions are made the customer must notify the John Laurence
Furniture repair department immediately, following up with a written
notification within 5 days of receipt of merchandise. Failure to
make claim against John Laurence Furniture within 5 days will constitute
acceptance of merchandise and waiver of any defects, errors or shortages
ascertained upon inspection. Do not refuse damage merchandise but
take exceptions on the bill of lading which will free you of any
costs for repair or replacement.
Unless complete instructions are stipulated as to route and method
of shipping, John Laurence Furniture will select in its opinion,
the best way. John Laurence Furniture may await completion of the
entire order and ship all at once, or may make partial shipments
from time to time at its sole discretion. While every attempt is
made to forecast accurate shipping dates, these dates are estimates,
and are not guaranteed delivery commitments. John Laurence Furniture
is not liable for any delay of sources of supply, transportation
difficulties, accidents, fires, acts of God, or other causes of
like or unlike nature beyond John Laurence Furniture’s control.
All John Laurence Furniture shipments are made on a dock-to-dock
basis, or a sidewalk delivery. If the ship-to is in an area not
serviced by padded van lines, or is a private residence, the order
must be specially cartoned and shipped freight-collect common carrier.
Packing charges will be added to the invoice and will be reflected
in the unit cost of the item.
John Laurence Furniture cannot guarantee that space will be available
for storage of completed orders. Completed orders held more than
five working days past the acknowledged shipping date for the convenience
of the customer will be invoiced and subject to additional storage
Freight Damage Claims
John Laurence Furniture is not responsible for damage incurred
in transit or in storage. It is the responsibility of the consignee
to UNWRAP and INSPECT ALL MERCHANDISE BEFORE SIGNING straight bill
of lading. DO NOT REFUSE DAMAGED MERCHANDISE, but take exceptions
on straight bill of lading which will free you of any costs for
repair or replacement.
All freight claims must be filled immediately and directly with
the delivery carrier.
The delivery carrier reserves the right to have merchandise inspected
on-site at the original consignee location BEFORE ANY REPAIRS CAN
BE MADE. Immediate notification of damage is a MUST. Inspection
and repair estimates will be made within 72 hours after claim is
filed with delivering carrier, and disposition will be determined
as soon as possible.
If assistance with claims is needed, you may contact the John
Laurence Furniture shipping department, or repair department at
Shipment Common Carrier Claims
All merchandise is shipped to comply with carrier requirements.
All shipments must be carefully inspected by the consignee before
acceptance and the delivering carrier should be requested to record
any damage or shortage. Neither John Laurence Furniture or the carrier
will be responsible for concealed damage claims if shipments are
left unopened. If further damage is found after delivery immediate
inspection by the delivery carrier should be requested. Notification
of concealed damage must be made to the carrier within 15 days after
delivery of merchandise. Carrier liability ceases after 15 days.
After obtaining a clear receipt for shipment, John Laurence Furniture
and the delivering carrier are no longer responsible for damage
or shortage. Customer will be invoiced and subject to additional
Materials and Finishes
John Laurence Furniture uses deep penetrating stains that are
hand applied and shaded. A satin sheen topcoat is applied to achieve
a medium lacquered effect for durability and depth of color.
Standard Wood Finishes
Special or Matched Finishes
Because of variations caused by nature, over which the company
has no control, John Laurence Furniture cannot warrant color, grain
or texture of wood.
John Laurence Furniture will provide quotation for special or
matched finishes upon receipt of sample.
Fabric - COM / COL
John Laurence Furniture will provide specific fabric or yardage
information at any time. For quotation, please submit the following
- Furniture product number and quantity.
- Textile width.
- Pattern repeat.
- Specify railroad or non-railroad application of textiles.
- Include a sample cutting of actual COM. Submit a 3”x
3” sample if COM is plain. If COM has a repeat, the sample
must be large enough to show the repeat.
- Indicate “side out” on reversible textiles.
- COL - To be estimated square footage required when ordering
leather, multiply yardage requirement by 17. Example: 6 yards
x 17 = 102 square feet.
This written request must also accompany the COM purchase order.
The factory will not begin production of an order if written instructions
are not included with the order.
John Laurence Furniture reserves the right of preliminary approval
for all COM prior to order acceptance. Even after such preliminary
approval, John Laurence Furniture reserves the right to reject COM
including, if necessary, the item intended for use with COM. When
COM is accepted, John Laurence Furniture assumes no responsibility
for its appearance, durability, color fastness, or any other quality
after upholstered on a John Laurence Furniture product.
All COM must be shipped prepaid to the factory. Collect shipments
will be refused. Material must be labeled with purchaser name, purchase
order number, and product number of product to which it is to be
applied. Orders with COM products are not scheduled for production
until all material is received. If partial entry of order is desired,
indicate on purchase order, or order standard products and COM products
on separate purchase orders.
Ship COM / COL to:
John Laurence Furniture
7711 Amigos Ave., Ste A
Downey, CA 90242
California Technical bulletin 133
A fire test for seating furniture in public buildings became effective
March 1, 1992.
The bulletin requires specific product testing for certification.
Additional costs and lead time may result. For information on specific
requirements, please call the John Laurence Furniture customer service